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While CRM systems are designed to manage customer interactions and relationships, BPM systems are better suited for IT departments looking to manage and automate business processes.
So, companies often decide to use BPM systems over CRM systems since BPMs typically have more advanced workflow management and automation features, which allow companies to streamline their internal processes and improve efficiency. In contrast, CRM systems may have limited process management capabilities, focusing primarily on custome-related activities such as sales and support.
Want to know other reasons why a BPM might be a better idea for your company? AINSYS specialists have created this list for you:
Are you tired of the hassle of communicating with sales managers and exchanging numerous files, such as contracts, specifications, invoices, acts, and delivery notes? Well, your customers feel the same way! That’s why business process management systems allow your customers to self-service.
Having to communicate with a client manager constantly can be a real problem, especially if you have to do it every month. Instead, why not allow your customers to access your portal, order what they need, transfer bank details, and get an automatically generated package of documents through the BPM system? This increases customer satisfaction and saves hundreds of man-hours per month.
Everybody struggles with generating payment documents with complex pricing, especially in the B2B sector, where multiple factors come into play, including batch size, logistics, delivery terms, expiration dates, and payment terms. However, with the help of Business Process Management technology, you can generate these documents automatically in just a few clicks without involving a manager.
By implementing BPMS, your business processes will always be implemented according to a commercial offer tailored to a specific partner, considering all the relevant factors. All you have to do is enter the necessary conditions into the builder, and the documents will be formed automatically. And if there are any changes to the requirements, you only need to configure the target value once, and all changes will be automatically implemented in the connected business processes.
Are you constantly training new employees on your company’s business processes? Whether it’s an intern or an experienced worker, there’s always a tremendous amount of information they need to familiarize themselves with, from who to turn to for help to which buttons to click on.
But with the help of a Business Process Management system, you can have an actual mentor for your employees. With your business processes already written out and clearly defined in the system, there’s no need to introduce them to every new employee.
The system can guide your employees every step of the way, with all actions and responsible persons already in place. And if any business process changes, such as having purchases approved by the CFO before proceeding, you only need to introduce this change once. Employees will receive automatic notifications, and from that moment on, the new algorithm will be implemented without the need for time-consuming retraining.
Say goodbye to the hassle of constantly training new employees and hello to the efficiency and simplicity of a BPM system acting as your mentor.
If you have decided to implement a BPM or any other systems into your IT architecture, you will need the right tools to do so, as well as monitor the entire structure later on. AINSYS integration framework syncs data between every tool and platform your IT team employs, helping you get an accurate picture of your software. By implementing AINSYS tools, any IT consultant can ensure they make the right decisions for your organization and keep up with the ever-changing technology landscape.
